Zendesk Databridge Integration
Zendesk provides the complete customer service solution that is easy to use and grows with your business
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Database
A powerful database in the cloud
User Access
Unlimited Users, Roles and Portals
Components
Visualize your data
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Automate repetitive tasks
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Create powerful reports to gain full visibility
Extend
Integrations
All the integrations you need in one platform
Databridge
Seemlessly display external data
Plugins
Enhance and customize your user experience
Pipes
Integrate with any REST API
Build powerful PDfs from all your data
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Zendesk provides the complete customer service solution that is easy to use and grows with your business
Easily transform your data with built-in data transformations to ensure your data is clean, accurate, and ready for use.
Format dates from and to any other format you need.
Change and customize text casings for example to uppercase, lowercase, title case, etc.
Clean data to remove any unwanted characters, spaces, or symbols.
Use Regex to replace any text or characters with a new value.
Format numbers to any other format you need.
Create dynamic designs with your data using templates.
Check all the questions answers related to the Zendesk connections. need more help?
Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support.
ID
Subject
Type
Description
Priority
Status
Created At
External Id
Recipient
Requester Id
Submitter Id
Assignee Id
Organization Id
Group Id
Is Public
Tags
Satisfaction Rating
Brand Id
ID
Subject
Type
Description
Priority
Status
Created At
External Id
Recipient
Requester Id
Submitter Id
Assignee Id
Organization Id
Group Id
Is Public
Tags
Satisfaction Rating
Brand Id
Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private.
ID
Type
Author Id
Body
Html Body
Plain Body
Public
Attachments
Channel
Created At
No details columns available
Returns a list of all ticket forms for your account if accessed as an admin or agent.
ID
Name
Display Name
End User Visible
Position
Active
Public
Default
Created At
ID
Name
Display Name
End User Visible
Position
Active
Public
Default
Created At
Returns a list of all system and custom ticket fields in your account.
ID
Title
Description
Active
Position
Required
Removable
Key
Created At
ID
Title
Description
Active
Position
Required
Removable
Key
Created At
Audits are a read-only history of all updates to a ticket.
ID
Ticket Id
Channel
Events
ID
Ticket Id
Channel
Events
The Ticket Activities API returns ticket activities by other people affecting the agent making the API request.
ID
Title
Verb
User Id
Ticket Id
Actor Id
Comment
Created At
No details columns available
Zendesk Support has three types of users: end users (your customers), agents, and administrators.
ID
Name
Phone
Profile image
Role
Group Id
Active
Created At
Verified
notes
ID
Name
Phone
Profile image
Role
Group Id
Active
Created At
Verified
notes
A user identity is something that can be used to identify an individual
ID
User Id
Type
Verified
Primary
Created At
No details columns available
Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations.
ID
Name
Notes
Details
Group Id
Shared Tickets
Domain Names
Created At
ID
Name
Notes
Details
Group Id
Shared Tickets
Domain Names
Created At
A membership links a user to an organization. Organizations can have many users. Users can be in many organizations if the account supports multiple organizations. You can use the API to list users in an organization, and reassign organization members.
ID
Organization Name
Default
View Tickets
User Id
Created At
ID
Organization Name
Default
View Tickets
User Id
Created At
Returns a list of custom organization fields in your account.
ID
Title
Active
Description
Type
Key
Position
Created At
ID
Title
Active
Description
Type
Key
Position
Created At
When support requests arrive in Zendesk Support, they can be assigned to a group.
ID
Name
Is Public
Description
Default
Deleted
Created At
ID
Name
Is Public
Description
Default
Deleted
Created At
If you have enabled satisfaction ratings for your account, this endpoint allows you to quickly retrieve all ratings.
ID
Score
Assignee Id
Group Id
Requester Id
Ticket Id
Created At
ID
Score
Assignee Id
Group Id
Requester Id
Ticket Id
Created At
Zendesk Support accounts on the Enterprise plan or above can provide more granular access to their agents by defining custom agent roles.
ID
Name
Description
Role Type
Description
Team Member Count
Created At
ID
Name
Description
Role Type
Description
Team Member Count
Created At
Brands are your customer-facing identities. They might represent multiple products or services, or they might literally be multiple brands owned and represented by your company.
ID
Name
Brand Url
Subdomain
Host Mapping
Active
Default
Brand Logo
Signature Template
Created At
ID
Name
Brand Url
Subdomain
Host Mapping
Active
Default
Brand Logo
Signature Template
Created At
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